q     where are gnarstar products shipped from?
a     gnarstar ships all products from michigan and/or california unless noted otherwise.
 
q     what is the return and exchange policy?
a     due to the nature of the product we can only offer returns or exchanges if the garment is not worn or washed. gnarstar does not cover the shipping chargers for the returns or exchanges.
 
q     does gnarstar accept orders placed outside of the us?
a     gnarstar does accept orders outside of the us. we ship worldwide. (please note that international orders will require higher shipping costs)
 
q     how do i pay for my order is this payment method secure?
a     gnarstar uses paypal for their checkout process. paypal is one of the most trusted online payment solutions on the web. before entering any personal credit card information, you will be transferred to paypal's secure servers. paypal accepts visa, mastercard, discover, american express and diners club. you may also make payments using your bank account, but this may delay your order.
 
q     how long will it take to receive my order?
a     once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. international shipping delivery times may vary between 2 and 12 weeks.
 
q     can i track my order?
a     you should receive an email, once your order is shipped, with your tracking information. this is sent to the email address provided during the checkout process.